Free PDF Genesys First-grade GCP-GCX - Test Genesys Cloud CX Certified Professional - Consolidated Exam Tutorials

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q96-Q101):

NEW QUESTION # 96
Which of the following are AND Evaluation Methods? (Choose three.)

A. All skills matching
B. Agent availability
C. Best available skills
D. Disregard skills
E. Bullseye matching

Answer: B,C,E

NEW QUESTION # 97
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

A. Agent Quality Details Report
B. Agent Metrics Report
C. Agent Metrics Export Report
D. Agent Login-Logout Details Report

Answer: C

NEW QUESTION # 98
Which of the following components can be added to scripts? (Choose four.)

A. Call Flow
B. Image
C. Checkbox
D. Text
E. Web Page
F. Visual Basic Control

Answer: A,C,D,E

NEW QUESTION # 99
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

A. Submit a ticket to Genesys Cloud CX support.
B. Resend the invite.
C. Tell John to be patient and wait for the email to arrive.
D. Add John to Genesys Cloud CX again so that a new invitation will be generated.

Answer: B

Explanation:
The best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX is to resend the invite. When you add a new user to Genesys Cloud CX, an invitation email is sent to the user's email address with a link to activate their account and set their password. If the user does not receive the invitation email, you can resend it from the Users page in Genesys Cloud CX Admin. Reference: https://help.mypurecloud.com/articles/add-a-user/ https://help.mypurecloud.com/articles/resend-an-invitation-email/

NEW QUESTION # 100
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

A. UDP
B. The default protocol
C. SIP
D. TLS
E. TCP

Answer: A,D,E

Explanation:
TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication. Reference: https://help.mypurecloud.com/articles/external-trunk-settings/ https://doc.didww.com/integrations/genesys/index.html

NEW QUESTION # 101
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Free PDF Genesys First-grade GCP-GCX - Test Genesys Cloud CX Certified Professional - Consolidated Exam Tutorials

2025 Useful Test GCP-GCX Tutorials | 100% Free Genesys Cloud CX Certified Professional - Consolidated Exam Test Answers

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q96-Q101):

Pass Guaranteed Quiz Accurate Genesys - Test GCP-GCX Tutorials

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